FAQ

Shipping & Delivery


What service do you use for delivery?

Our products are delivered by USPS or UPS, depending on the method selected. 


How long does it take for my order to arrive? 

The delivery lead time is 4-19 days, depending on seasonality. 


How can I track my orders?

Orders completed in the online-shop are processed and shipped within 24 business hours. On the evening of shipping you receive an email with track and trace data. Once data is received, you can track your order:

1 - by signing into your Moerie account;

2 - by opening track your order page.

3 - by entering your tracking number in the external tracking system 17 Track.


I did not receive my order, what should I do?

Please use your tracker and check the status of your order. 

If you still have questions, please contact us via oders@moerie.com


Please note that once you have placed an order, it is no longer possible to modify your shipping address. 


Other


What are the payment options?

At moerie.com you can pay with all major credit and debit cards (Visa, MasterCard, American Express etc.), Paypal, Apple pay, and Stripe. 


How do I order?

Add to Cart your favorite Moerie product, then select shipping and payment method. After it’s done you will receive a confirmation letter. 


Does it work for only specific type of hair? 

No, our products are developed to meet the needs of every hair type. Therefore it can be used for EVERY TYPE OF HAIR (curly, colored, long, short, etc.) 


I have not received a confirmation e-mail about my order. What should I do?

Check your spam box. If you still have not received your confirmation, please contact orders@moerie.com


How do I use Moérie products? 

Moérie Mineral Shampoo

Use Moérie Mineral Shampoo every time you wash your hair. Apply the shampoo on wet hair and gently massage with the tips of your fingers for 3–4 minutes for good root penetration. Rinse it out with warm water.


Moérie Mineral Conditioner.

Use it after washing hair with Moérie Mineral Shampoo. Apply a small amount of conditioner on the tips of your hair. Don’t rub it into the scalp as it can result in a greasy looking hair, because natural conditioner has more oil than usual ones. Let the conditioner sit for 2-3 minutes and then rinse with warm water.


Moérie Minera Repair Mask 

After using the shampoo and conditioner, apply a small amount of mask from mid-lenght to the tips. Leave for up to 5 minutes and then rinse with warm water. 


Mask and Conditioner can be used as interchangeable products.