Frequently Asked Questions
What is Moérie?
Moérie is a hair care and supplement brand created for people who want healthier, fuller-looking hair. Our products are designed to support hair growth, reduce shedding, and improve overall hair condition by working with the natural hair growth cycle — not against it.
Our range includes shampoos, conditioners, hair masks, scalp sprays, hair growth gummies, capsules, and mineral concentrates, allowing customers to combine topical care with supplements as part of one routine.
All products are designed to support the natural hair growth cycle and overall scalp and hair health.
Our range includes shampoos, conditioners, hair masks, scalp sprays, hair growth gummies, capsules, and mineral concentrates, allowing customers to combine topical care with supplements as part of one routine.
All products are designed to support the natural hair growth cycle and overall scalp and hair health.
Is Moérie suitable for everyone?
Moérie products are suitable for women and men and can be used on all hair types, whether your hair is fine, thick, straight, curly, short, or long. Age is not a limiting factor.
That said, everyone's hair and scalp respond differently. If you have known allergies, a medical condition, or are unsure how your body might react, it's always smart to review the ingredient list and check with a healthcare professional before starting.
For children, we recommend consulting a dermatologist before use.
That said, everyone's hair and scalp respond differently. If you have known allergies, a medical condition, or are unsure how your body might react, it's always smart to review the ingredient list and check with a healthcare professional before starting.
For children, we recommend consulting a dermatologist before use.
Is Moérie FDA approved?
The FDA does not pre-approve cosmetics or dietary supplements. For both categories, the FDA's role is to regulate safety and truthful labeling, but it does not review or approve products for effectiveness before they are sold
Where is Moérie manufactured?
Moérie hair care products are made in Lithuania.
To support international shipping, we operate warehouses in the United States, Germany, and Lithuania.
To support international shipping, we operate warehouses in the United States, Germany, and Lithuania.
What are the ingredients of Moérie products?
Moérie products use a combination of well-known haircare and supplement ingredients, including fulvic acid, biotin, zinc, amino acids, vitamins from the B complex, caffeine, plant extracts, and conditioning agents.
How are Moérie products formulated?
Moérie products are developed with the natural hair growth cycle in mind, focusing on delivering nutrients during the active growth phase. Ingredients are sourced from established raw material suppliers, and formulas prioritize well-studied, efficacy-driven ingredients with a strong track record of performance
Are the products gluten free?
Yes, all Moérie hair care products are gluten-free.
Do you test on animals?
No. We do not test on animals, and neither do our ingredient suppliers. All Moérie products are cruelty-free.
I love samples. Can I have some?
We don't currently offer samples. Our products are designed to be used consistently over several weeks, and samples wouldn't give a realistic idea of the results you can expect.
Are Moérie products nut-free?
Yes, our products are nut-free.
Are your products cruelty-free?
Yes. All Moérie products and ingredients are cruelty-free and not tested on animals.
Are your products safe to use during pregnancy and breastfeeding?
Our products are made with gentle, natural, and non-harsh ingredients. However, pregnancy and breastfeeding are very individual experiences, so we always recommend consulting your doctor or healthcare provider before use.
Will my products expire?
Yes. Due to the high natural ingredient content, Moérie products have a limited shelf life. The expiration date is always clearly indicated on the bottle
Are your products paraben free?
Yes, all Moérie products are paraben-free.
Are your products for a sensitive scalp?
Moérie products are designed to be gentle and suitable for sensitive scalps. They are made without added synthetic fragrance and rely on mild cleansing and conditioning agents.
That said, if you have a very sensitive scalp or a history of reactions, patch testing and dermatologist advice are always recommended.
When can I expect to see results?
Results depend on your hair condition, consistency, and lifestyle factors. Some people notice changes within the first month, while others need closer to three months of regular use.
Are there any side effects I should be aware of?
Moérie products are generally well tolerated. However, individual reactions can happen. If you experience irritation, redness, or discomfort, stop using the product and consult a dermatologist.
I think I may have an allergy to one of your ingredients
Stop using the product right away. Review the ingredient list and speak with a dermatologist if needed. Patch testing before regular use is always a good idea if you have sensitive skin.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna, and Stripe.
Bank transfers and cash on delivery are not accepted.
How long is your shipping time?
Shipping times depend on your location and local carrier processing. Delivery estimates generally range from four to nineteen business days. Estimated delivery times are provided at checkout.
I need to change something in my order. How do I go about that?
If your order hasn't shipped yet, customer support may be able to help update or cancel it. Once an order has shipped, changes are usually not possible.
Orders are processed quickly, so changes can't be guaranteed.
Orders are processed quickly, so changes can't be guaranteed.
When will my order ship?
Orders are processed and shipped within 1-3 business days. You'll receive a tracking email once your order is on its way.
My order is delayed. What should I do?
We recommend checking your tracking link first. If the package is already with the carrier, they can provide the most accurate updates. If you still need help, our support team is available.
I forgot to add my discount code — can you apply it?
Not possible after checkout.
Do you ship internationally?
Yes, Moérie ships worldwide.
How much does shipping cost?
Shipping is included in most orders. Return shipping fees may apply depending on your location and the reason for the return.
For orders over $35, shipping is free.
For orders over $35, shipping is free.
How do I check my order status?
Once your order ships, you'll receive a tracking link by email, where you can follow your delivery.
What is your return policy?
You can return your Moérie products within 14 days of delivery, as long as they are unopened, unused, and in their original packaging.
Because of hygiene and safety reasons, we can't accept returns on products that have been opened or used. Once your return is received and inspected, your refund will be processed to the original payment method.
If you're unsure whether your item qualifies for a return, our support team can help you check before you send anything back.
Because of hygiene and safety reasons, we can't accept returns on products that have been opened or used. Once your return is received and inspected, your refund will be processed to the original payment method.
If you're unsure whether your item qualifies for a return, our support team can help you check before you send anything back.
How do I start a return?
Contact our support team at [email protected] with your order details. We'll send clear instructions and let you know how to return the product.
Please include a copy of the order confirmation with your return. This will allow us to process it faster and more efficiently.
Please include a copy of the order confirmation with your return. This will allow us to process it faster and more efficiently.
When can I expect my return to be processed?
Once your return arrives and is inspected, refunds are typically processed within ten to thirty business days. Bank processing times may add a bit more time.
My package arrived damaged. What do I do?
If your package arrives damaged, please take clear photos of both the product and the shipping box. Email them to [email protected] within 48 hours of delivery, and our support team will help sort it out as quickly as possible.
Can I return my product?
Only unopened and unused products can be returned.
What are the benefits of your subscription service?
Our subscription service offers discounted pricing and automatic recurring deliveries, so you can maintain a consistent routine without worrying about running out of products.
Can I change, update, or amend my delivery schedule or products?
In most cases, changes can be made after the first recurring charge, either through your account or by contacting our support team.
Can I change, update, or amend my delivery schedule or products?
In most cases, changes can be made after the first recurring charge, either through your account or by contacting our support team.
How do I cancel my subscription?
You can cancel your subscription after the first renewal. Cancellation must be submitted at least seventy-two hours before the next charge.
How can I make changes to my subscription or skip a shipment?
You can pause or adjust your subscription through your account or by contacting support, as long as changes are made at least 72 hours before the next renewal.
I canceled my subscription but still received an order. Why?
If the cancellation was made too close to the renewal date, the next shipment may already have been processed. If you're unsure what happened, just reach out to our support team and we'll help clarify what went on.
I canceled my subscription but was still charged. What happened?
This usually happens if the cancellation was submitted after the required notice period or before the first discounted subscription cycle was completed. If something doesn't look right, reach out to our support team and we'll help take a closer look!
Who do I contact with additional questions?
You can reach our support team by email at [email protected] or by using the support request form on our website.
You can also contact us anytime via Facebook Messenger, and we'll be happy to help!
You can also contact us anytime via Facebook Messenger, and we'll be happy to help!